Customer Support
For questions or concerns about your order, please contact us at brandactivation@ibsa.com. Our team is happy to assist you. Inquiries are reviewed during business hours.
Order Submission
Orders placed through the site are transmitted securely and encrypted for your protection.
Order Confirmation
Once your order has been submitted, you will receive a confirmation email within 24 hours.
Changing or Cancelling an Order
To request a change or cancellation, please reach out to brandactivation@ibsa.com immediately. While we will make every effort to accommodate your request, please note that orders may be processed quickly, limiting our ability to make adjustments.
Payment
Credit Card: Payment can be made via VISA, MasterCard, American Express, or DISCOVER at the point of sale.
ACH: Orders will be held for a minimum of 3 days until confirmation of payment clearance.
Purchase Orders: An invoice will be emailed following the order confirmation.
Returns & Exchanges
Please note: All sales are final. No returns or exchanges will be accepted.
If you receive a defective or damaged item or have concerns about your order, contact us at brandactivation@ibsa.com within 14 days of delivery. Claims must include the original packing slip or invoice.
Product Availability
Depending on product availability, some orders may partially ship. In stock items ship within 48 hours. Lead times vary by product for unavailable items.