Last Updated: June 13, 2025
Ordering & Products
Q: Who can place orders on this website?
A: This website is for authorized Interstate Batteries dealers, business partners and employees only. You must be logged in with a verified account to access pricing and place orders.
Q: How do I place an order?
A: Log in to your account, browse the available display racks or accessories, and add items to your cart. Proceed to checkout to complete your order.
Q: What if I need to talk to an expert?
A: Please contact our support team at brandactivation@ibsa.com.
Shipping & Delivery
Q: How long does it take to ship my order?
A: In stock items ship within two (2) business days from the date of order confirmation. Lead times vary on products that are not in stock. Check product pages for information on availability.
Q: Where do you ship from?
A: All products are shipped from our facility in Palmyra, Pennsylvania. This region is well known for strategic distribution into ground shipping networks.
Q: What expectations should I have?
A: Fast, safe, traceable LTL/Parcel service that is dynamic to your order and location. Our system eliminates carriers in which frequent damage or average service quality exists.
Account Management
Q: How do I request an account?
A: If you are authorized and need access to the site, apply now underneath the “Sign in” option located at interstaterackshop.com. Requests are reviewed within one (1) business day.
Q: I forgot my password. What should I do?
A: Click "Forgot Password" on the login page to reset it.
Returns & Issues
Q: What is your return policy?
A: All sales are final. Contact us within 14 days of delivery to report any issues.
Q: What should I do if my order arrives damaged?
A: Please email brandactivation@ibsa.com with your order number and photos of the damage.
Still Have Questions?
If your question isn’t listed here, we’re happy to help!
Email: brandactivation@ibsa.com